These Terms of Service (“Terms”) are an agreement between you and FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED, a company registered in India with its office at No 4, 1st A cross, Ex-servicemen Colony, Dinur Main Road, RT Nagar, Bangalore 560032, Karnataka, India (“we”, “us”, “our”). They apply to your use of FuturAdz, including our website, web app and related services (the “Service”). By creating an account or using the Service you agree to these Terms. If you use the Service for a business, you confirm you have authority to accept these Terms for it.
1. The Service
FuturAdz is an AI marketing assistant that connects to your advertising accounts (currently Google Ads and Meta) to analyse performance, answer questions, and prepare changes such as new campaigns, budget changes, paused ads or negative keywords. Changes to your ad accounts are only made after an owner or admin of your workspace approves them.
We may improve, change or remove features over time. If we remove a feature that is central to a paid plan, we will tell you in advance.
2. Eligibility and accounts
You must be at least 18 and use the Service for business or professional purposes. You must give accurate sign-up information and keep your login secure. You are responsible for activity in your account and workspaces. Workspace owners and admins control who has access and what roles they hold. Tell us straight away at [email protected] if you think your account has been misused.
3. Your ad accounts and ad spend
You may only connect advertising accounts that you own or are authorised to manage. Your ad spend is billed by the ad platform (for example Google or Meta) directly to your ad account. It is not part of our fees, and we are not responsible for it. You remain responsible for your ads, your budgets, and for following the advertising policies of each platform and the law. Your use of each platform is also governed by that platform’s own terms.
4. AI suggestions and approvals
The Service uses artificial intelligence. AI output can be incomplete or wrong, and past results do not guarantee future performance. You should review each suggestion before approving it. You are responsible for the changes you or your team approve. We do not guarantee any particular advertising result, such as sales, leads or return on ad spend.
5. Free trial, plans and payment
Your first workspace starts with a 14-day free trial with Starter limits. No card is needed for the trial. One free trial is allowed per person. After the trial, continued use needs a paid plan. Plans, prices and limits are shown on our Pricing page. Paid plans are billed monthly in advance and renew automatically each month until cancelled. Prices in INR. Applicable taxes are shown at checkout. Payments are processed by Razorpay (India) or Stripe (international). By paying, you also accept their terms. We do not store your full card details. If a payment fails, we may limit or suspend paid features until it succeeds. We may change prices with at least 30 days’ notice. New prices apply from your next billing period after the notice.
6. Cancellation and refunds
You can cancel at any time from your billing settings. Your plan stays active until the end of the period you have paid for and does not renew after that. Refunds are covered by our Refund & Cancellation Policy.
7. Acceptable use
You must follow our Acceptable Use Policy. We may suspend or end access if you break it.
8. Your data
You own the data you bring into the Service, including data from your ad accounts (“Customer Data”). You give us permission to use Customer Data only to provide, secure and improve the Service for you, as described in our Privacy Policy. We do not sell Customer Data. You can export your data or delete your workspace at any time; see Data Deletion.
9. Our intellectual property
We own the Service, its software, design and brand. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, resell, reverse engineer or build a competing product from the Service. If you send us feedback, we may use it without any obligation to you.
10. Third-party services
The Service relies on third-party platforms and providers, including Google, Meta, our AI model providers and payment processors. We are not responsible for their services, outages or changes to their APIs. If a platform changes or withdraws access, some features may stop working.
11. Availability
We work hard to keep the Service available but do not promise it will be uninterrupted or error-free. We may carry out maintenance, ideally with notice.
12. Disclaimers
Except as stated in these Terms, the Service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties, including fitness for a particular purpose and non-infringement.
13. Limitation of liability
To the extent the law allows: (a) we are not liable for indirect or consequential losses, lost profits, lost revenue, lost data or wasted ad spend; and (b) our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
14. Indemnity
You agree to compensate us for claims and costs arising from your ads, your Customer Data, or your breach of these Terms or the law.
15. Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or end your access if you seriously or repeatedly break these Terms, if required by law, or if a platform requires it. Where reasonable we will give notice first. On termination, your data is handled as described in our Privacy Policy.
16. Changes to these Terms
We may update these Terms. If a change is significant, we will tell you by email or in the app at least 15 days before it takes effect. Continuing to use the Service after that means you accept the new Terms.
17. Governing law and disputes
These Terms are governed by the laws of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction, subject to any rights you have under the law of the country where you live. Before going to court, we both agree to try to resolve any dispute informally by contacting each other.
18. Contact
FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED, No 4, 1st A cross, Ex-servicemen Colony, Dinur Main Road, RT Nagar, Bangalore 560032, Karnataka, India. Email [email protected] or call +91 9902753030.