This policy explains how FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED (“we”, “us”), No 4, 1st A cross, Ex-servicemen Colony, Dinur Main Road, RT Nagar, Bangalore 560032, Karnataka, India, handles personal data when you visit our website or use FuturAdz (the “Service”). We are the data controller (in India, the “data fiduciary”) for account and website data. For data from your ad accounts, we process it on your behalf to provide the Service.
Summary
We only use your data to run, secure and improve the Service for you. We never sell your data and never use your ad-account data for advertising. Every change to your ad accounts needs your approval. You can export or delete your data at any time.
Data we collect
We collect account data (your name, email address, login details, workspace name, team members and roles), which you or a teammate who invites you provide. After you connect Google Ads or Meta, we collect connected ad-account data from them, such as campaigns, ad sets, ads, keywords, search terms, budgets, performance figures, audiences, and the Pages and Instagram accounts linked to your ads. Through your use of the Service we collect conversations and actions (the messages you send to the assistant, its replies, suggestions, approvals and the changes made) and usage and technical data (features used, IP address, browser, device and error reports). We collect billing data (plan, billing status, invoices and payment references, but not your full card number) from you, Razorpay and Stripe, and support messages when you email or message us.
If you upload a customer list to create an audience, it is hashed before it is sent to the ad platform and the hashed rows are deleted from our systems once the request is complete (or within 7 days if it is not completed).
How we use data
To provide the Service: show insights, answer your questions, prepare and (after approval) make changes in your ad accounts, send reports and alerts. Legal basis: performance of our contract with you. To keep the Service secure: prevent abuse, investigate problems and keep an activity log. Legal basis: legitimate interests and legal obligations. To bill you: manage trials, subscriptions and invoices. Legal basis: contract and legal obligations (for example tax records). To improve the Service: understand which features are used, using product analytics sent from our servers (no tracking cookies). Legal basis: legitimate interests. To contact you: about your account, important changes and support. We only send marketing emails if you have agreed, and you can opt out at any time.
Google user data
When you connect Google Ads, we request access to manage your Google Ads accounts (the adwords scope). We use this data only to show you insights about your Google Ads accounts and to prepare and, with your approval, make the changes you request. We do not use it for advertising, do not sell it, and do not let people read it except with your permission, for security reasons, to comply with the law, or where the data is aggregated and anonymised.
FuturAdz's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Meta (Facebook and Instagram) data
When you connect Meta, we request permissions to read and manage your ad accounts, the Facebook Pages and Instagram accounts connected to them, their insights and lead forms, and your product catalogues. We use this data only to show you insights about your Meta advertising and to prepare and, with your approval, make the changes you request. We do not sell Meta data, do not use it to build profiles of people, and do not share it except with the service providers listed below. To remove our access and data, see Data Deletion.
AI processing
To answer your questions and prepare suggestions, the messages you send and the relevant data from your connected accounts are sent to our AI model provider for processing under our agreement with them. If your workspace connects its own OpenAI account, requests are sent to OpenAI under your agreement with them instead. When you ask the assistant to look something up, it may also search the web or read public web pages; it does not send your account data to those pages. We send only what is needed for the request. We do not use your data to train our own AI models.
Who we share data with
We share data only with service providers who help us run the Service, under contracts that require them to protect it, and only for the purposes in this policy. These are providers of authentication and database services, cloud hosting, AI models (to generate the assistant’s answers and suggestions), payment processing (Razorpay and Stripe), email delivery, error monitoring (set up not to collect personal details), product analytics (sent from our servers) and website hosting and security. We also exchange data with Google and Meta to read and update your ad accounts at your request.
If you are a business customer and need the names of these providers, for example for your own compliance records, email [email protected].
We may also disclose data if the law requires it, to protect rights and safety, or as part of a merger or sale of our business (in which case this policy will continue to apply).
International transfers
Some of our providers process data outside India, for example in the United States. Where we transfer personal data internationally, we use appropriate safeguards such as contractual commitments, as required by the law that applies to you.
How long we keep data
Your account and workspace data: for as long as your account or workspace is active. Deleted workspaces: permanently deleted 30 days after you delete them. Before that, we revoke our access at Google and Meta. Activity log: kept for up to 2 years. Technical details in it are cleared after 90 days. When a workspace is purged, personal details in its log are blanked. Billing and legal records: kept for up to 8 years where tax and company law requires it.
How we protect data
Data is encrypted in transit (TLS). The access tokens for your ad accounts are encrypted with AES-256 before storage. Each workspace’s data is kept separate, access is limited by role, and changes to your ad accounts require approval. See our Security page.
Your rights
Depending on where you live, including under India’s Digital Personal Data Protection Act 2023, the EU GDPR and the UK GDPR, you can ask to access, correct, export or delete your personal data, object to or restrict some uses, withdraw consent, and nominate someone to act for you. You can export your data and delete your account yourself in the app under Settings → Your data & account, or email [email protected]. We reply within 30 days. You can also complain to your data protection authority.
Grievance Officer
For any privacy question or complaint, contact our Grievance Officer at [email protected], or write to the Grievance Officer, FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED, No 4, 1st A cross, Ex-servicemen Colony, Dinur Main Road, RT Nagar, Bangalore 560032, Karnataka, India.
Cookies
This website does not use tracking or advertising cookies. The app uses only the cookies needed to keep you signed in. See our Cookie Policy.
Children
The Service is for businesses and is not meant for anyone under 18. We do not knowingly collect children’s data.
Changes to this policy
We will post any changes here and update the date at the top. If a change is significant, we will tell you by email or in the app.
Contact
FUTUREXA AI TECHNOLOGIES PRIVATE LIMITED, No 4, 1st A cross, Ex-servicemen Colony, Dinur Main Road, RT Nagar, Bangalore 560032, Karnataka, India. Email [email protected].